Please keep your original packing box for any eBike at least 30 days after delivery for any potential return, otherwise, you may be charged £50-90 for re-sending you new packing box(s) from us.
All returns must be made within 30 days after the Product Delivery Date.
1) Before a return is sent, the customer must have Return Merchandise Authorization (RMA) from ST3IKE. If a customer sends a return without the written consent of ST3IKE a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
3) The purchaser carries full responsibility for the return shipment including possible shipping damages and lost shipments.
4) Any refund process, please refer to our Terms of Sale.