Please keep your original packing box for any eBike at least 14 days after delivery for any potential return, otherwise, you may be charged £50-90 for re-sending you new packing box(s) from us.
All returns must be made within 14 days after the Product Delivery Date. Item/s must be returned in the original packaging, unused and unopened, within 14 days of notification to cancel. In the event of a request to return under the Act, or otherwise for business sales, you must return the goods to us for inspection. We do not pay for time or costs incurred in returning items. In the event of a return we will inspect the goods & either repair, replace or refund in accordance with the terms of the Act.
The goods are to be returned at the customer’s expense.
1) Before a return is sent, the customer must have Return Merchandise Authorization (RMA) from ST3IKE. If a customer sends a return without the written consent of ST3IKE a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
3) The purchaser carries full responsibility for the return shipment including possible shipping damages and lost shipments.
4) Any refund process, please refer to our Terms of Sale.