Important Tip
Please keep your original packing box for any eBike at least 14 days after delivery for any potential return, otherwise, you may be charged £50-90 for re-sending you new packing box(s) from us.
All returns must be made within 14 days after the Product Delivery Date. Item/s must be returned in the original packaging*, unused and unopened within 14 days of notification to cancel. *The packaging needs to be intact, especially the protections and wiring specifically designed to protect the e-bike during the shipping process. In the event of a request to return under the Act, or otherwise for business sales, you must return the goods to us for inspection. We do not pay for time or costs incurred in returning items. In the event of a return we will inspect the goods & either repair, replace or refund in accordance with the terms of the Act.
The goods are to be returned at the customer’s expense.
1) Before a return is sent, the customer must have Return Merchandise Authorization (RMA) from ST3IKE. If a customer sends a return without the written consent of ST3IKE a refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
2) If your return has been approved by us, please contact us at help@st3ike.com or open a ticket to get the return shipping address accordingly.
3) The purchaser carries full responsibility for the return shipment including possible shipping damages and lost shipments.
4) Any refund process, please refer to our Terms of Sale.
Item/s must be returned in the original packaging, unused and unopened, within 14 days of notification to cancel. The goods are to be returned at the customer’s expense.
If you paid using one of Klarna’s payment products – ‘Pay in 3’ – we will instruct Klarna to arrange for any agreed value to be repaid.
This may take longer than a direct refund because Klarna needs to arrange for this refund following our instructions.
For more details on Klarna’s refund policies, please click here.
Important: You must keep making repayments to iwocaPay according to your repayment schedule, even if you expect a refund from us.
If you receive your item and it is faulty, damaged, or develops a fault under normal use* within 14 days of delivery, then you can return it to us for repair, replacement or refund. To do this you will need to take your proof of purchase.
To initiate a return by post you must contact us via our email address: help@st3ike.com or open a ticket quoting your order number and details of the fault, please also attach images or a short video that demonstrates the problem.
All returns are assessed by a ST3IKE technician and the fault must be confirmed before further action can be taken. This assessment process can take up to five working days from us receiving the product.
All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.
To be eligible for a return, the eBike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Non-returnable items
* normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.
If your product develops a fault through normal use* after the initial 14 day return period, you may still be entitled to have your product repaired at no cost under warranty.
Please email us at help@st3ike.com or open a ticket quoting your order number and details of the fault attaching images or a short video that demonstrates the problem so that we can advise the next best steps. We will support you through the next steps depending on the conditions set out in the manufacturer’s warranty.
Proof of purchase is required with all potential warranty claims. Faults that manifest through normal use within the first six months of you receiving the product will be presumed to have been present on the date you received the product. If a fault is raised to our attention after those six months, you will need to demonstrate evidence that the fault was present in the product on the date you received it.
*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.
Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty.
At ST3IKE, we strive to provide you with a top-quality electric bicycle at an affordable price. With our capabilities, we can offer innovative electronic technology that is accessible to everyone, at a price that was previously two or three times higher.
i-LAPS Ltd © 2024
In the UK, electric bikes with throttle (that are faster than 15.5mph and 250watts) are not allowed on footpaths, cycle lanes, or roads. It is solely the customer’s duty to make sure that you adhere to all UK legal requirements when using your e-bike. The customer releases i-LAPS Ltd and its owners from any liability resulting from the usage of electric bikes and takes all responsibility and risk associated with their use.
