TERMS OF SALE
What these terms cover
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or that they require any changes, please contact us to discuss.
CONTACT US
Information about us and how to contact us
Terms and Conditions
Returns Policy
Information about us and how to contact us
i-LAPS Limited (company number 09992655) (we and us) is a company registered in England and Wales and our registered office is at Dickens Yard, Longfield Avenue, London, United Kingdom, W5 2BJ. We operate the website www.st3ike.com.
To contact us e-mail help@st3ike.com or open a support ticket
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes emails.
Terms and Conditions
1- Our contract with you
1.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
1.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
1.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
1.4 Your receipt of an order confirmation or charging your credit card/PayPal account, by us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verification or information before accepting any order. Your order is not accepted until it is shipped (or a portion of the order is shipped). Notwithstanding the foregoing, you agree that, if we cancel all or a part of your order, your sole and exclusive remedy is that we (a) issue a credit to your credit card or PayPal account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) not charge your credit card or PayPal account for the cancelled portion of the order.
2 – Our products
2.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2.2 Product packaging may vary. The packaging of the product may vary from that shown in the images on our website.
2.3 No Test Ride. As an online retailer, we do not offer a ‘test ride’ option. We strongly advise customers to test a similar e-bike in a physical store before placing an order online.
3 – Your right to make changes
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. (see Clause 6 – Your rights to end the contract).
4 – Our rights to make changes
4.1 Minor changes to the products. We may change the product:
4.1.1 To reflect changes in relevant laws and regulatory requirements; and
4.1.2 to implement minor technical adjustments and improvements, for example, to address a security threat. These changes will not affect your use of the product.
4.2 More significant changes to the products and these terms. In addition, we may make more significant changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
5 – Providing the products
5.1 Delivery costs. The costs of delivery will be displayed to you on our website.
5.2 Any delivery dates provided by us are estimates. We reserve the right to make deliveries in instalments. We will send you an email when your order has shipped and you may review your order and shipping information on your account page.
5.3 When we will provide the products. During the order process, we will let you know when we will provide the product(s) to you. If the delivery date is not specified during the order process, we will deliver the product(s) to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
5.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
The delivery dates indicated in the Order Confirmation are indicative and may vary if an event independent of ST3IKE occurs, such as a delay caused by the carrier responsible for the delivery or due to the Customer’s location. If the estimated delivery dates cannot be met, ST3IKE will contact the Customer to propose alternative delivery dates. Moreover, if the delivery does not take place within thirty (30) days from the date of the Order Confirmation, the Customer is entitled to cancel its order and will be refunded the amount of the cancelled order as well as any fees related to a chosen non-standard delivery method.
5.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery, our courier will leave you a note informing you of how to rearrange delivery. Our courier will then make a second attempt to deliver the product. If you are not available to accept the second delivery attempt, the product will be returned to a local depot. If a delivery attempt is made and fails due to customer unavailability, incorrect address details, or refusal to accept the parcel, the customer may be responsible for covering the cost of re-delivery. This applies in particular to electric bike shipments, which incur higher logistics fees.
5.6 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.2 will apply.
5.7 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
5.8 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the products to the address you gave us or directly to you.
5.9 When you own goods. You own the goods once we have received payment in full.
5.10 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing or by phone to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
5.11.1 deal with technical problems or make minor technical changes;
5.11.2 update the product to reflect changes in relevant laws and regulatory requirements;
5.11.3 make changes to the product as requested by you or notified by us to you (see Clause 4).
5.12 Your rights if we suspend the supply of products. We will contact you in advance to tell you that we will be suspending the supply of the products unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
5.13 We may also suspend the supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 10.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend the supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the supply of the products. We will not charge you for the products during the period for which they are suspended.
5.14 Changes of Shipping Any changes that the customer makes regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, updating shipping settings/preferences surrendering the option for replacement items and/or refunds if any issues occur.
5.14.1 Please note we are not responsible for any lost, stolen, or damaged items due to any parcel service fault.
5.14.2 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5.15 Paypal Shipping Address If your payment is processed by PayPal, please note that we only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. (If in any case some countries and regions, we can not ship to, we will also inform you accordingly by email after your purchase.)
6 – Your rights to end the contract
6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
6.1.1 if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 9;
6.1.2 if you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2; or
6.1.3 if you have just changed your mind about the product, see Clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions (e.g. if the product is worn or damaged) and you will have to pay the costs of return or collection of any goods (see Clause 7.5).
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out in 6.2.1 to 6.2.5 below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
6.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 4.2);
6.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
6.2.3 there is a risk that the supply of the products may be significantly delayed because of events outside our control;
6.2.4 we have suspended the supply of the products for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than 30 days;
6.3 Exercising your right to change your mind (Consumer Rights Act 2015 and The Consumer Contracts [Information, Cancellation and Additional Charges] Regulations 2013). You have a legal right to change your mind within 14 days and receive a refund. These do not cover business-to-business sales including bikes supplied under the Cycle to Work Scheme*. Goods purchased with finance are subject to the agreement with the finance provider.
We are under a legal duty to supply goods in conformity with the agreement between us however we make no representations that goods are fit for any purpose other than that for which such goods are normally supplied. If you wish us to confirm that the goods supplied are fit for any other purpose then you must expressly or by implication make this requirement known to us and request that confirmation in writing prior to the sales contract. This does not apply if the circumstances show that you do not rely, or it is unreasonable for you to rely, on our skill or judgement.
6.4 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receive the goods unless your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.
*Important Note: an order placed using a Cycle to Work voucher as the payment method is considered a quotation only, as the bike is hired. The owner of the bike remains the Cycle to Work provider or the employer.
7 – How to end the contract with us (including if you have changed your mind)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
7.1.1 Phone, email or ticket service. Call customer services or email us at help@st3ike.com or open a support ticket. Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.1.2 By post. Write to us at the company office at 40 Skyline House, Dickens Yard, Longfield Avenue, London, United Kingdom, W5 2BJ including details of what you bought, when you ordered or received it and your name and address., including details of what you bought when you ordered or received it and your name and address., including details of what you bought when you ordered or received it and your name and address.
7.2 Returning products to us. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return the products to our warehouse deposit in the UK or Europe.
7.2.1 In all cases, if you are exercising your right to change your mind you must send off the goods (or allow us to collect them) within 14 days of telling us you wish to end the contract.
7.3 When we will pay the costs of return or collection? We will pay the costs of return or, in the case of eBikes, collection:
7.3.1 if the products are faulty or misdescribed; or
7.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances, (including where you are exercising your right to change your mind) you must pay the costs of return or collection. Please note that this includes the cost of providing suitable secure packaging if you are returning an eBike and no longer have the original box. If you require a replacement box please email us at help@st3ike.com or open a support ticket
7.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
7.5 Deductions from Refunds. If you are exercising your right to change your mind:
7.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling or using them in a way which would not be permitted in a shop – for example, riding the eBike outdoors. Please see our Returns Policy for more information about what handling is acceptable and examples. In particular, please note that we will always apply a deduction if you return the product to us heavily soiled, scratched or dented. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
7.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
7.6 When your refund will be made? We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 30 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 7.2.
8 – Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
8.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
8.1.3 you do not, within a reasonable time, allow us to deliver the products to you.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.
8.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. If we do this, we will let you know as soon as possible in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products that will not be provided.
9 – If there is a problem with the product
9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us at help@st3ike.com or open a support ticket You can write to our company office at i-LAPS Limited, 40 Skyline House, Dickens Yard, Longfield Avenue, London, W5 2BJ, UK.
9.2 Summary of your legal rights. We are under a legal duty to supply products that are of satisfactory quality and are in conformity with this contract. Nothing in these terms will affect your legal rights.
9.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them to us or allow us to collect them. Please see Clause 7.2 for more information.
10 – Price and payment
10.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see Clause 10.3 for what happens if we discover an error in the price of the product you order.
10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
10.4 When you must pay and how you must pay. We accept payment with Amazon Pay, American Express, Google Pay, Apple Pay, Klarna, Mastercard, Paypal, Visa and Maestro. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
11 – Our responsibility for loss or damage suffered by you
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are:
11.2.1 as described and match the information we provided to you and any sample or model seen or examined by you;
11.2.2 of satisfactory quality;
11.2.3 fit for any particular purpose made known to us; and
11.2.4 for defective products under the Consumer Protection Act 1987.
11.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12 – How we may use your personal information
12.1 We will only use your personal information as set out in our Privacy Policy.
13- Street Legality
13.1 eBikes are classed as regular non-assisted bicycles in Great Britain and in the EU but if they supply electrical assistance when travelling at more than 15.5mph (25kmph), have a motor that generates more than 250 Watts of power or motor assistance can be provided without the bike’s pedals being in motion, they will be legally treated as a moped or motorcycle. These powered two-wheelers are subject to a different regulatory framework.
13.2 It’s not illegal to own an e-bike with a power output exceeding 250 Watts, or where the electrical assistance doesn’t cut off at 15.5mph. However, it is illegal to ride it as you would a standard bike (without it being registered and insured like a moped), on a public highway – this includes both roads and off-road rights of way such as bridleways and byways. E-bikes that do not conform to regulations can only be ridden on private land which the public doesn’t have access, with the permission of the landowner.
13.3 Driving an electric bike with a throttle (gives you full power on-demand with no automatic pedal assistance involved) with a motor over 250-watt at a speed exceeding 15.5 mph on a public road, sidewalk or bike path is prohibited. It is the Customers complete responsibility to ensure that their e-bike or e-scooter is used in accordance with all local and country laws. The customer when purchasing through ST3IKE i-LAPS Ltd accepts and assumes all risk and liability associated with the use of an e-bike or e-scooter and/or any other product purchased from ST3IKE i-LAPS Ltd. The customer accepts full responsibility and waivers their rights to hold ST3IKE i-LAPS Ltd its owners from any liability caused in association, directly or indirectly with their use unless due to the negligence of the company or a defective product. Electric scooters and Electric bikes are not for the use of anyone under the age of 14.
14 – Pre-Orders and Pre-Order Cancellations
14.1 For all pre-orders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
14.2 Any and all pre-orders that are cancelled prior to shipping are only eligible for a 90% refund of the total order price.
14.3 Due to a change in PayPal refund policy, if you purchase with Paypal and then request a refund, we will refund the paid amount LESS the PayPal fees (as PayPal no longer refunds those fees to us).
15 – Before and After Shipping Cancellations
15.1 If you place the order by mistake or change your mind to cancel the order, please Contact Us for confirmation within 48 hours for any order cancellation.
15.2 Purchased but not shipped: 100% refund.
15.3 Purchased and shipped: Customer pays to ship both ways (Original shipping cost is withheld from refund).
16 – Special Offers, Codes and Promotions
We reserve the right to put limitations on the combining, stacking, and use of any and all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. We reserve the right to pause all promotions, codes, and referral programs for some sales and for all new product launches. Any and all promos must be used at the time of purchase and cannot be used retroactively, promo codes cannot be stacked, used in tandem, etc.
17 – Refund
17.1 If you are approved for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days.
17.2 Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@st3ike.com or open a support ticket
18 – Sale Items
There are no returns for items on sale. All sale items are final sales, with no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
19 – Special Orders
Unfortunately, special orders are not returnable. Each special order is made specifically for each customer and is a final sale, with no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in-stock and special-order items.
20 – Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
21 – Orders Flagged as Fraud
If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfil and refund your order. If you feel that a refund was made by mistake, please email us at help@st3ike.com.
If your credit card payment is not successfully processed, please visit our Help Page for more information.
22 – Applicable Law
22.1 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
22.2 You can resolve disputes with us via ADR. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Important Tips
- Please keep your original packing box for any eBike or bike at least 14 days after delivery for any potential return, otherwise, you may be charged £50-90 for re-sending your new packing box(s) from us.
- Please note that information regarding the expected range on a single charge on one of our eBikes is an estimate, not a guarantee. There are many factors that contribute to the actual, real-world range for an eBike battery such as the age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
Returns Policy
1) eBikes orders:
Our contract with consumers is covered by the Consumer Rights Act 2015 (the Act) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These do not cover business-to-business sales.
All bikes supplied under the Cycle to Work Scheme are regulated under the Consumer Credit Act 1974 (CCA).
Goods purchased with finance are subject to the agreement with the finance provider.
- No returns after 14 days of receiving;
- To be eligible for a return, the eBike must be unused, uninstalled, and resalable merchandise in new condition and in the original packaging and condition that you received it *;
- Customer pays to ship both ways (original shipping cost is withheld from refund);
- Subject to up to a 25% restocking fee (this is withheld from refund);
- eBikes that have been Registered in the Buyer’s Name officially CAN NOT be returned;
* The packaging needs to be intact, especially the protections and wiring specifically designed to protect the e-bike during shipping.
2) Gears/Replacements/Parts orders
- No returns after 14 days of receiving;
- To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it;
- Subject to a 25% restocking fee (this is withheld from refund);
- Customer pays to ship both ways (original shipping cost is withheld from refund);
3) Used items
- No returns, except in EXTREME cases of Breakage/Malfunction (confirmed by us).
4) Non-returnable items
- All Wearings (clothing, hats, etc)
- Batteries
- Special orders
- Sale items
- Gift cards
- Gifted orders
5) Damaged Items
If the product arrived damaged, please send any pictures or videos to help@st3ike.com or opening a ticket immediately (any delay damaged products report over 3 days after delivery may increase the rejection rate from carriers). Once it is confirmed by us, we will accept returns for a full refund only in accordance with the Return Procedures below. Your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product.
Warranty Terms
This warranty only applies to the original owner of a ST3IKE Electric Bike. This warranty is expressly limited to the replacement of defective parts at the sole discretion of us. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the ST3IKE facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). We will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to us at help@st3ike.com or open a ticket within a reasonable amount of time (3 days) after shipment arrival. In no event shall i-LAPS LTD be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Warranty Details
Every electric bike sold by www.st3ike.com is covered under our manufacturer’s limited time all-inclusive warranty for the original owner against defects in material or workmanship, including all individual components as follows:
1-Year Limited Warranty
Electric Bikes and components including lithium-ion batteries, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, rims, wheel hub, freewheel and cassette, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period or 1-time replacement from the date of original purchase whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance, or another such misuse, normal wear, or water damage.
The battery can work normally, the battery capacity is not less than 60% within one year, and the weakening of the range is normal; however, the warranty period is 12 months after receiving the goods due to the battery’s own quality problems (e.g., can not be charged, can not be activated, the battery is not human damage).
The warranty period is 12 months for quality problems caused by poor manufacturing of hubs/flywheels/chainrings/cranks/bottom brackets/handlebars/risers/seat tubes, etc.
Quality problems of the frame, caused by bad manufacturing due to unwelded/desoldered/cracked/deformed/peeling paint, etc. These types of frames are covered by a 12-month warranty.
12 months warranty for instrument/controller/bike light/charger, not caused by man-made damage.
No Warranty
Please note that gears and accessories are excluded from this warranty policy but included in our Return Policy
What Will We Do?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by us.
What Will We Not Do?
We will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component.
We will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service. For more information, please check our Return Policy.
No Test Ride – As an online retailer, we do not offer a ‘test ride’ option. We strongly advise customers to test a similar e-bike in a physical store before placing an order online.
Claims
All claims to this warranty must be made through our us. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through us within one year of the initial purchase. Warranty claims may be submitted to help@st3ike.com or opening a ticket
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time-sensitive. We will not accept shipping damage claims later than 14 days from receipt of the product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to a St3IKE’ customer service at help@st3ike.com or open a ticket
